Feedback Company

Bivolino.com

9 /10

StarStarStarStarHalf star

114 reviewsWrite review

checkbox95% recommends Bivolino.com!

After sales
StarStarStarStarEmpty star
8.4/10
Customer-friendly
StarStarStarStarHalf star
9.2/10
Delivery speed
StarStarStarStarEmpty star
8.4/10
114 reviews

A. Nonymous

StarStarStarStarStar
10/10

THE BEST - fantastic quality and the most amazing customer service. I no longer need to try the others. Will use for all my shirts going forward. I highly recommend.

Improvements or suggestions
None
Strengths
Great Customer Service. Great range of quality fabrics. Ease of ordering
Product of service:
White poplin shirt

Published on

A. Nonymous

StarStarStarStarStar
10/10

Professionalism, quality and seriousness

Improvements or suggestions
Professionalism, quality and seriousness
Strengths
Professionalism, quality and seriousness
Product of service:
Shirt

Published on

A. Nonymous

StarStarStarStarStar
10/10

Excellent

Improvements or suggestions
The new web site is a good improvment
Strengths
Really good quality cloth and extremely well finished
Product of service:
I must have purchased 50 or so shirts from them over several years

Published on

A. Nonymous

StarStarStarStarStar
10/10

After sale very helpful and very good quality !

Improvements or suggestions
Perfect
Strengths
Quality and after sale
Product of service:
Shirt

Published on

A. Nonymous

StarStarStarStarStar
10/10

Great shirts, great value, good service

Strengths
Really great fitting shirts, great value
Improvements or suggestions
None
Product of service:
Shirt

Published on

A. Nonymous

StarStarStarStarStar
10/10

Excellent customer service

Improvements or suggestions
speed of delivery
Strengths
quality and transparency in order process
Product of service:
shirt

Published on

A. Nonymous

StarStarStarStarStar
10/10

Excellent men's shirt

Improvements or suggestions
none
Strengths
honest and transparant
Product of service:
Shirt

Published on

A. Nonymous

StarStarStarStarStar
10/10

I have always been impressed not only by the quality of the product produced but as by the service they provide. Would recommend this company to anyone wanting a good quality made to measure shirt!

Strengths
Good customer service High quality product
Improvements or suggestions
No improvements necessary.
Product of service:
Made-to-measure shirt

Published on

A. Nonymous

StarStarStarStarStar
10/10

Excellent shirtmakers, great designs, fabulous customer service

Strengths
See above
Product of service:
shirts

Published on

A. Nonymous

StarStarStarStarStar
10/10

WOW! All I can say is WOW! The shirt is beautiful, it fits perfectly, I love the quality and the experience as an end user was very easy. They even accommodated a last minute change after ordering. You have just made a customer for life!

Strengths
Excellent quality. Fast delivery. Fair price given the fit and quality.
Improvements or suggestions
It would be helpful to have a Notes section for each order just in case you wanted to ask a question or give more details about customization.
Product of service:
shirt

Published on

A. Nonymous

StarStarStarStarStar
10/10

I don't ever write reviews. If you provide what you advertise I consider it normal and as expected. Bivolino, however, went beyond the expected. My situation during my initial order is different than most. I am stationed in Iraq and due to depart for R&R soon when I decided I wanted to spend my vacation in Italy instead of going home (my brother lives there). I did not bring clothing for such a trip so I looked at ordering some shirts and having them shipped to my brother. I planned on taking my chances on the fit (although knowing my exact size helped). Bivolino was insistent I tried my first shirt before receiving the others. As it turns out, DHL does deliver to our base. Bivolino sent the first shirt via DHL and I received it within a week. The fit was perfect. The cuff's just as I needed them with a thicker wrist + dive watch. The slim fit tapered just right for my body. All the buttons were well placed with quality stitching throughout. The communication with customer service (all via email for me) was perfect. They were extremely helpful and a joy to deal with. I am due to depart in a couple of weeks and after this beginning I expect them to perform flawlessly again. I will send another review later once I receive them in Italy. If there are no issues (and I'm not expecting any), Bivolino has a permanent new customer.

Strengths
Excellent customer service
Improvements or suggestions
Better description of fabric but overall excellent
Product of service:
4 shirts

Published on

A. Nonymous

StarStarStarStarStar
10/10

Being 2 meters tall and having arms like a gorilla is a nightmare when it comes to buying a shirt that fits properly. Since I discovered Bivolino this is no longer an issue. I get a quality product that is made to measure and fits perfectly in every area. No more cuffs looking like they’ve fallen out with my wrists. No more coming untucked when I bend over. Thank you for excellent service. I look forward to designing my next purchase.

Improvements or suggestions
I have no suggestions
Strengths
Fabric choice Made to measure perfectly Quality of workmanship
Product of service:
Shirts

Published on

A. Nonymous

StarStarStarStarEmpty star
8/10

I have shopped with Bivolino for about 8 or 9 years, having found them on the internet via google. My husband's shirts were poor quality and ill-fitting from most shirt manufacturers, even Marks & Spencers bespoke service couldn't offer the choice of lovely fabrics for all seasons that Bivolino has. The fit obviously is amazing, the attention to every detail is excellent and the wide range of fabric prices means that a bespoke shirt can fit into every budget. The fabrics can fit into every occasion. The quality of Bivolino's shirts lasts and lasts so is also great value, you'll need to order more designs as you'll start to get bored with the same ones never wearing out!

Strengths
It's easy to understand, although see below, it has become more difficult! In the past, once I had all the details , it became a simple exercise to re-order. The choice of fabrics has grown, including dress shirts. Additionally the styles have grown too and one can now really tailor the design with numerous collar styles. Companies now don't expect workers to be so formal in their attire, many casual shirts 'off the peg' are just too casual and poor quality, at Bivolino a casual shirt can still be fabulous and fun but can take you anywhere and you still look the part.
Improvements or suggestions
This time, I couldn't seem to log in using my email address and password. I therefore had to contact the company and received a link to login. However the site took me all the place, first it was in Dutch, I tried to change it to English and the first page was English and then the shirt details page went into French. I tried ordering in French but then I couldn't update personal details. Basically we have ordered for a family member before and his details kept appearing as a default rather than my husband. Also I wanted to order 3 shirts, I couldn't choose between the wonderful fabrics on offer, but by the time I had done 2 shirts I couldn't spend any more time on this exercise as I had work to do. An easier way of ordering or clicking the name of the person so all shirts could have the same details as opposed to going back and inputting everything from scratch. I understand, however, that this must be quite hard to do, but despite knowing the site well it took me a long time to do 2 shirts and I really wanted 3!

Published on

A. Nonymous

StarStarStarStarStar
10/10

I placed a custom order with all my measurements. I was a bit sceptical I must admit, especially when they said they would calculate the fit from my heigh and weight. But it is absolutely perfect. Never had a shirt that fits so well in the arms, body and waist. Thank you!

Strengths
Fast turn around. Options for fabrics and customisation
Improvements or suggestions
I would have preferred to not had a logo anywhere
Product of service:
Custom shirt

Published on

A. Nonymous

StarStarStarStarStar
10/10

First class product and fist class service. The shirt fits perfectly and it arrived on time. I will be using you again.

Strengths
Easy to order
Product of service:
19 April 2018

Published on

Reviews

Bivolino.com collects company reviews at Feedback Company. The company collects reviews independently.

Bivolino.com has achieved the following results:

  • checkAverage score: 9/10
  • check114 collected reviews
  • checkFirst review written on 19 July 2013

Bivolino.com

Custom Tailored Shirts online in 3D - Bivolino since 1954

Contact

Bivolino.com

Campuslaan 1

3590 Diepenbeek

Reliable and transparent

To provide an optimal customer experience, listening to your customers is essential. That is why we continuously measure experiences at Feedback Company. We ask the right question, to the right person, at the right time. Measuring experiences is key. Our research focuses on Customer Experience (CX), Product Experience (PX) en Employee Experience (EX).

Feedback Company collects feedback with verified data from its customers. The company is committed to fighting fake reviews and verifies the origin of the reviews.Click here for more information about Feedback Company’s review policy and how the review page is created.

Data Pro Code
MOA Fair Data keurmerk
Feedback Company
Google Review Partner
Elemental Water Foundation
detractors00%
passives00%
promoters00%
sadface
0
sadface
1
sadface
2
sadface
3
sadface
4
sadface
5
sadface
6
neutralface
7
neutralface
8
happyface
9
happyface
10

Net Promoter Score (NPS)=% Promoters - % Detractors

After sales
StarStarStarStarEmpty star
8.4/10
Customer-friendly
StarStarStarStarHalf star
9.2/10
Delivery speed
StarStarStarStarEmpty star
8.4/10
114 reviews

A. Nonymous

StarStarStarStarStar
10/10

THE BEST - fantastic quality and the most amazing customer service. I no longer need to try the others. Will use for all my shirts going forward. I highly recommend.

Improvements or suggestions
None
Strengths
Great Customer Service. Great range of quality fabrics. Ease of ordering
Product of service:
White poplin shirt

Published on

A. Nonymous

StarStarStarStarStar
10/10

Professionalism, quality and seriousness

Improvements or suggestions
Professionalism, quality and seriousness
Strengths
Professionalism, quality and seriousness
Product of service:
Shirt

Published on

A. Nonymous

StarStarStarStarStar
10/10

Excellent

Improvements or suggestions
The new web site is a good improvment
Strengths
Really good quality cloth and extremely well finished
Product of service:
I must have purchased 50 or so shirts from them over several years

Published on

A. Nonymous

StarStarStarStarStar
10/10

After sale very helpful and very good quality !

Improvements or suggestions
Perfect
Strengths
Quality and after sale
Product of service:
Shirt

Published on

A. Nonymous

StarStarStarStarStar
10/10

Great shirts, great value, good service

Strengths
Really great fitting shirts, great value
Improvements or suggestions
None
Product of service:
Shirt

Published on

A. Nonymous

StarStarStarStarStar
10/10

Excellent customer service

Improvements or suggestions
speed of delivery
Strengths
quality and transparency in order process
Product of service:
shirt

Published on

A. Nonymous

StarStarStarStarStar
10/10

Excellent men's shirt

Improvements or suggestions
none
Strengths
honest and transparant
Product of service:
Shirt

Published on

A. Nonymous

StarStarStarStarStar
10/10

I have always been impressed not only by the quality of the product produced but as by the service they provide. Would recommend this company to anyone wanting a good quality made to measure shirt!

Strengths
Good customer service High quality product
Improvements or suggestions
No improvements necessary.
Product of service:
Made-to-measure shirt

Published on

A. Nonymous

StarStarStarStarStar
10/10

Excellent shirtmakers, great designs, fabulous customer service

Strengths
See above
Product of service:
shirts

Published on

A. Nonymous

StarStarStarStarStar
10/10

WOW! All I can say is WOW! The shirt is beautiful, it fits perfectly, I love the quality and the experience as an end user was very easy. They even accommodated a last minute change after ordering. You have just made a customer for life!

Strengths
Excellent quality. Fast delivery. Fair price given the fit and quality.
Improvements or suggestions
It would be helpful to have a Notes section for each order just in case you wanted to ask a question or give more details about customization.
Product of service:
shirt

Published on

A. Nonymous

StarStarStarStarStar
10/10

I don't ever write reviews. If you provide what you advertise I consider it normal and as expected. Bivolino, however, went beyond the expected. My situation during my initial order is different than most. I am stationed in Iraq and due to depart for R&R soon when I decided I wanted to spend my vacation in Italy instead of going home (my brother lives there). I did not bring clothing for such a trip so I looked at ordering some shirts and having them shipped to my brother. I planned on taking my chances on the fit (although knowing my exact size helped). Bivolino was insistent I tried my first shirt before receiving the others. As it turns out, DHL does deliver to our base. Bivolino sent the first shirt via DHL and I received it within a week. The fit was perfect. The cuff's just as I needed them with a thicker wrist + dive watch. The slim fit tapered just right for my body. All the buttons were well placed with quality stitching throughout. The communication with customer service (all via email for me) was perfect. They were extremely helpful and a joy to deal with. I am due to depart in a couple of weeks and after this beginning I expect them to perform flawlessly again. I will send another review later once I receive them in Italy. If there are no issues (and I'm not expecting any), Bivolino has a permanent new customer.

Strengths
Excellent customer service
Improvements or suggestions
Better description of fabric but overall excellent
Product of service:
4 shirts

Published on

A. Nonymous

StarStarStarStarStar
10/10

Being 2 meters tall and having arms like a gorilla is a nightmare when it comes to buying a shirt that fits properly. Since I discovered Bivolino this is no longer an issue. I get a quality product that is made to measure and fits perfectly in every area. No more cuffs looking like they’ve fallen out with my wrists. No more coming untucked when I bend over. Thank you for excellent service. I look forward to designing my next purchase.

Improvements or suggestions
I have no suggestions
Strengths
Fabric choice Made to measure perfectly Quality of workmanship
Product of service:
Shirts

Published on

A. Nonymous

StarStarStarStarEmpty star
8/10

I have shopped with Bivolino for about 8 or 9 years, having found them on the internet via google. My husband's shirts were poor quality and ill-fitting from most shirt manufacturers, even Marks & Spencers bespoke service couldn't offer the choice of lovely fabrics for all seasons that Bivolino has. The fit obviously is amazing, the attention to every detail is excellent and the wide range of fabric prices means that a bespoke shirt can fit into every budget. The fabrics can fit into every occasion. The quality of Bivolino's shirts lasts and lasts so is also great value, you'll need to order more designs as you'll start to get bored with the same ones never wearing out!

Strengths
It's easy to understand, although see below, it has become more difficult! In the past, once I had all the details , it became a simple exercise to re-order. The choice of fabrics has grown, including dress shirts. Additionally the styles have grown too and one can now really tailor the design with numerous collar styles. Companies now don't expect workers to be so formal in their attire, many casual shirts 'off the peg' are just too casual and poor quality, at Bivolino a casual shirt can still be fabulous and fun but can take you anywhere and you still look the part.
Improvements or suggestions
This time, I couldn't seem to log in using my email address and password. I therefore had to contact the company and received a link to login. However the site took me all the place, first it was in Dutch, I tried to change it to English and the first page was English and then the shirt details page went into French. I tried ordering in French but then I couldn't update personal details. Basically we have ordered for a family member before and his details kept appearing as a default rather than my husband. Also I wanted to order 3 shirts, I couldn't choose between the wonderful fabrics on offer, but by the time I had done 2 shirts I couldn't spend any more time on this exercise as I had work to do. An easier way of ordering or clicking the name of the person so all shirts could have the same details as opposed to going back and inputting everything from scratch. I understand, however, that this must be quite hard to do, but despite knowing the site well it took me a long time to do 2 shirts and I really wanted 3!

Published on

A. Nonymous

StarStarStarStarStar
10/10

I placed a custom order with all my measurements. I was a bit sceptical I must admit, especially when they said they would calculate the fit from my heigh and weight. But it is absolutely perfect. Never had a shirt that fits so well in the arms, body and waist. Thank you!

Strengths
Fast turn around. Options for fabrics and customisation
Improvements or suggestions
I would have preferred to not had a logo anywhere
Product of service:
Custom shirt

Published on

A. Nonymous

StarStarStarStarStar
10/10

First class product and fist class service. The shirt fits perfectly and it arrived on time. I will be using you again.

Strengths
Easy to order
Product of service:
19 April 2018

Published on

Reviews

Bivolino.com collects company reviews at Feedback Company. The company collects reviews independently.

Bivolino.com has achieved the following results:

  • checkAverage score: 9/10
  • check114 collected reviews
  • checkFirst review written on 19 July 2013

Bivolino.com

Custom Tailored Shirts online in 3D - Bivolino since 1954

Contact

Bivolino.com

Campuslaan 1

3590 Diepenbeek

Reliable and transparent

To provide an optimal customer experience, listening to your customers is essential. That is why we continuously measure experiences at Feedback Company. We ask the right question, to the right person, at the right time. Measuring experiences is key. Our research focuses on Customer Experience (CX), Product Experience (PX) en Employee Experience (EX).

Feedback Company collects feedback with verified data from its customers. The company is committed to fighting fake reviews and verifies the origin of the reviews.Click here for more information about Feedback Company’s review policy and how the review page is created.

Data Pro Code
MOA Fair Data keurmerk
Feedback Company
Google Review Partner
Elemental Water Foundation