Feedback Company

ICON EN

8.3 /10

StarStarStarStarEmpty star

22 reviewsWrite review

checkbox82% recommends ICON EN!

22 reviews

A. Nonymous

StarStarStarStarHalf star
9/10

It was a good experience. Nurses and doctors take good care of participants and explain wha we need to know and the questions we have.

Do you have any suggestions for improvement?
Maybe rooms for 4 people max.

Published on

Answer ICON EN

Hello Elizabeth, thank you very much for your great review. Happy to hear you had a good experience and that we take good care of you all! Also thank you for you suggestion. The amount of people in a room (6 or 8) is due to safety and monitoring. But we can discuss this! With kind regards, Justine from PRA.

Answered on

A. Nonymous

StarStarStarStarStar
10/10

it was very pleasant

Do you have any suggestions for improvement?
Accommodation options before the appointments would be an advantage

Published on

Answer ICON EN

Hello Andre, thanks for your very good review! Good to read that it was very pleasant. Also thank you for your suggestion, I can imagine this is an advantage, but this is not possible due to occupation. In some cases there might be exceptions. We hope to see you again! With kind regards, Justine from PRA.

Answered on

A. Nonymous

StarStarStarStarStar
10/10

My experience was very positive, treated well by very nice staff.

Do you have any suggestions for improvement?
Maybe have an accessible plan either online or emailed, if required to come back for visits as the paper could get lost.

Published on

Answer ICON EN

Hello Vincent, thank you for your great review! Glad to read that you had a positive experience! Also thank you for your suggestion. On the website you can also always find the dates of the stay and the come back visits. With kind regards, Justine from PRA.

Answered on

A. Nonymous

StarStarStarStarEmpty star
8/10

Very good. Best facility I have been.

Do you have any suggestions for improvement?
The compensation is very low though, which is the reason why many Germans refuse to come to the Netherlands. Also less carb-based food would be nice.

Published on

Answer ICON EN

Thank you very much for your review! We are happy to read this was the best facility you've been! We hope to see you next time! Thank you for your suggestions. I can imagine, the compensation depends on the minimum wage, the length of the study, and the mental and physical inconvenience you experience as a volunteer. Regarding the food, we will discuss this. With kind regards, Justine from PRA.

Answered on

A. Nonymous

StarStarStarStarEmpty star
8/10

Good

Do you have any suggestions for improvement?
No

Published on

Answer ICON EN

Thank you very much for your good review! With kind regards, Justine from PRA.

Answered on

A. Nonymous

StarStarStarStarStar
10/10

very confortable and respectfull

Do you have any suggestions for improvement?
Have at least 2 handwash and mirrors by room or at least in a standard place where everybody have access.

Published on

Answer ICON EN

Thank you very much for your great review! Thanks for your suggestions, we will discuss this. With kind regards, Justine from PRA.

Answered on

A. Nonymous

StarStarStarStarEmpty star
8/10

Overall good, great staff, nice common areas.

Do you have any suggestions for improvement?
The food is really bad quality, I would prefer much more vegetables and fruits available! If you want healthy participants healthy food is the corner stone! Poor quality Breads and yogurts filled with sugar are not a great foundation for health!

Published on

Answer ICON EN

Thank you very much for your review! Also thank you for your suggestions, I can imagine.. We are aware of this. We have to take a lot of protocols for food into account, but we are working on it. With kind regards, Justine from PRA.

Answered on

A. Nonymous

StarStarStarStarStar
10/10

Excellent. I'm international and there never were any problems with English. I always get complete explanations and translated documents. Stay in the clinic is as comfortable as it could be.

Do you have any suggestions for improvement?
IDK about overall usage, but I feel what I waste a lot of water in shower if I have to press the timed button again to finish and then there's no way to stop it before the timer runs out. I'd like more herbal (no thein) tea options apart from roobois.

Published on

Answer ICON EN

Thank you very much for your great review! Thank you for your suggestions as well. With kind regards, Justine from PRA.

Answered on

A. Nonymous

StarStarStarStarHalf star
9/10

Everything was fine.

Do you have any suggestions for improvement?
Flexible ("butterfly") needles should be used for blood samplings generally, not only in case of many tubes to be filled.

Published on

Answer ICON EN

Thank you for your great rating and thank you for your suggestion! With kind regards, Justine from PRA.

Answered on

A. Nonymous

StarStarStarStarStar
10/10

It was a very nice experience

Do you have any suggestions for improvement?
No need to improve

Published on

Answer ICON EN

Thank you very much for your great rating! Good to read you had a very nice experience! With kind regards, Justine from PRA.

Answered on

A. Nonymous

StarStarStarStarStar
10/10

I had a wonderful time. The food was good. The rooms were warm.

Do you have any suggestions for improvement?
The showers would suddenly go very hot or very cold for a few seconds, but it wasn't a major problem.

Published on

Answer ICON EN

Thank you for your great review! Good to hear you had a wonderful time! We are aware of the problem with the showers, thank you.

Answered on

A. Nonymous

StarStarStarStarStar
10/10

good

Do you have any suggestions for improvement?
no

Published on

Answer ICON EN

Thank you very much for your great review score! We hope to see you again! With kind regards, Justine from PRA.

Answered on

A. Nonymous

StarStarEmpty starEmpty starEmpty star
4/10

It is each time a reduction of the personell freedom.

Do you have any suggestions for improvement?
For a stay of SEVEN days: Bowling OR Shiatsu Massage OR TEN days is quite to much, to wait for these activities. It is very good, to avoid to much depressing time. When will the table-tennis be opened for each day.

Published on

Answer ICON EN

Good afternoon, thank you for you review. I can imagine more activities would be fun. We will discuss this during our monthly meeting. The garden with table-tennis has opened last week! We hope to see you again for a table-tennis game! With kind regards, Justine from PRA.

Answered on

A. Nonymous

StarStarStarEmpty starEmpty star
6/10

Very nice employees, but sometimes to strict, I did not come late medication was in time but got a money penalty because 1 minute there and not 2 before. Money penalty is too high. The payment of pra studies is very low in comparison to for example German studies and then you get additionally high penalties. Penalties can be lower. The dinner is nice and I liked it that we can choose the dinner. But breakfast and lunch always toast bread, I did not like that. For volunteers who stay several weeks in a study, food is very important. Also volunteers should get the possibility to go on the balcony. I wont come back because of the low payment and the high penalties.

Do you have any suggestions for improvement?
Not so high penalties and not so sudden. The money is too low. More people would stay there for a long study, if the payment would be better.

Published on

Answer ICON EN

Good morning, thank you for your review. Sorry to hear you received a money penalty so suddenly. We have regulations to stick to. I can image the payment was low. Recently we have increased the daily payment. So now, in general, the compensation lies between € 121 and € 227 per day. Furthermore, now you can choose for yogurts with muesli for breakfast as well! So a little more variation. Despite your review, we hope to see you again. With kind regards, Justine from PRA.

Answered on

A. Nonymous

StarStarStarStarStar
10/10

As different times before in Zuidlaren and at the old position before besides the university clinic in Groningen, it was very fine and organised. In my special case, I again want to say thank you for the allowance to stay longer a few days, until my train was starting back home. I hope to take part again another time for elder vrijwilligers.

Do you have any suggestions for improvement?
Everybody was friendly and nice. In my mind is nothing that could be better done.

Published on

Answer ICON EN

Hello Thomas, thank you for your positive review! Great to hear you had a fine time in our new research center! Nice to have good memories as well from Zuidlaren and the University Clinic. You are very welcome, we hope to see you again another time! With kind regards, Justine from PRA.

Answered on

Reviews

ICON EN collects company reviews at Feedback Company. The company collects reviews independently.

ICON EN has achieved the following results:

  • checkAverage score: 8.3/10
  • check22 collected reviews
  • checkFirst review written on 21 September 2018

ICON EN

PRA is a specialist in drug research that works with volunteers. The volunteers in the studies are healthy people, but sometimes patients as well. PRA's doctors and researchers investigate the effects of new or improved drugs as well as any side effects these may have. Extensive research on people is a compulsory step in the development of drugs. A new drug can only be launched onto the market after multiple studies with positive results.

Contact

ICON EN

Paterswoldseweg 813

9728 BM Groningen

Reliable and transparent

To provide an optimal customer experience, listening to your customers is essential. That is why we continuously measure experiences at Feedback Company. We ask the right question, to the right person, at the right time. Measuring experiences is key. Our research focuses on Customer Experience (CX), Product Experience (PX) en Employee Experience (EX).

Feedback Company collects feedback with verified data from its customers. The company is committed to fighting fake reviews and verifies the origin of the reviews.Click here for more information about Feedback Company’s review policy and how the review page is created.

Data Pro Code
MOA Fair Data keurmerk
Feedback Company
Google Review Partner
Elemental Water Foundation
detractors00%
passives00%
promoters00%
sadface
0
sadface
1
sadface
2
sadface
3
sadface
4
sadface
5
sadface
6
neutralface
7
neutralface
8
happyface
9
happyface
10

Net Promoter Score (NPS)=% Promoters - % Detractors

22 reviews

A. Nonymous

StarStarStarStarHalf star
9/10

It was a good experience. Nurses and doctors take good care of participants and explain wha we need to know and the questions we have.

Do you have any suggestions for improvement?
Maybe rooms for 4 people max.

Published on

Answer ICON EN

Hello Elizabeth, thank you very much for your great review. Happy to hear you had a good experience and that we take good care of you all! Also thank you for you suggestion. The amount of people in a room (6 or 8) is due to safety and monitoring. But we can discuss this! With kind regards, Justine from PRA.

Answered on

A. Nonymous

StarStarStarStarStar
10/10

it was very pleasant

Do you have any suggestions for improvement?
Accommodation options before the appointments would be an advantage

Published on

Answer ICON EN

Hello Andre, thanks for your very good review! Good to read that it was very pleasant. Also thank you for your suggestion, I can imagine this is an advantage, but this is not possible due to occupation. In some cases there might be exceptions. We hope to see you again! With kind regards, Justine from PRA.

Answered on

A. Nonymous

StarStarStarStarStar
10/10

My experience was very positive, treated well by very nice staff.

Do you have any suggestions for improvement?
Maybe have an accessible plan either online or emailed, if required to come back for visits as the paper could get lost.

Published on

Answer ICON EN

Hello Vincent, thank you for your great review! Glad to read that you had a positive experience! Also thank you for your suggestion. On the website you can also always find the dates of the stay and the come back visits. With kind regards, Justine from PRA.

Answered on

A. Nonymous

StarStarStarStarEmpty star
8/10

Very good. Best facility I have been.

Do you have any suggestions for improvement?
The compensation is very low though, which is the reason why many Germans refuse to come to the Netherlands. Also less carb-based food would be nice.

Published on

Answer ICON EN

Thank you very much for your review! We are happy to read this was the best facility you've been! We hope to see you next time! Thank you for your suggestions. I can imagine, the compensation depends on the minimum wage, the length of the study, and the mental and physical inconvenience you experience as a volunteer. Regarding the food, we will discuss this. With kind regards, Justine from PRA.

Answered on

A. Nonymous

StarStarStarStarEmpty star
8/10

Good

Do you have any suggestions for improvement?
No

Published on

Answer ICON EN

Thank you very much for your good review! With kind regards, Justine from PRA.

Answered on

A. Nonymous

StarStarStarStarStar
10/10

very confortable and respectfull

Do you have any suggestions for improvement?
Have at least 2 handwash and mirrors by room or at least in a standard place where everybody have access.

Published on

Answer ICON EN

Thank you very much for your great review! Thanks for your suggestions, we will discuss this. With kind regards, Justine from PRA.

Answered on

A. Nonymous

StarStarStarStarEmpty star
8/10

Overall good, great staff, nice common areas.

Do you have any suggestions for improvement?
The food is really bad quality, I would prefer much more vegetables and fruits available! If you want healthy participants healthy food is the corner stone! Poor quality Breads and yogurts filled with sugar are not a great foundation for health!

Published on

Answer ICON EN

Thank you very much for your review! Also thank you for your suggestions, I can imagine.. We are aware of this. We have to take a lot of protocols for food into account, but we are working on it. With kind regards, Justine from PRA.

Answered on

A. Nonymous

StarStarStarStarStar
10/10

Excellent. I'm international and there never were any problems with English. I always get complete explanations and translated documents. Stay in the clinic is as comfortable as it could be.

Do you have any suggestions for improvement?
IDK about overall usage, but I feel what I waste a lot of water in shower if I have to press the timed button again to finish and then there's no way to stop it before the timer runs out. I'd like more herbal (no thein) tea options apart from roobois.

Published on

Answer ICON EN

Thank you very much for your great review! Thank you for your suggestions as well. With kind regards, Justine from PRA.

Answered on

A. Nonymous

StarStarStarStarHalf star
9/10

Everything was fine.

Do you have any suggestions for improvement?
Flexible ("butterfly") needles should be used for blood samplings generally, not only in case of many tubes to be filled.

Published on

Answer ICON EN

Thank you for your great rating and thank you for your suggestion! With kind regards, Justine from PRA.

Answered on

A. Nonymous

StarStarStarStarStar
10/10

It was a very nice experience

Do you have any suggestions for improvement?
No need to improve

Published on

Answer ICON EN

Thank you very much for your great rating! Good to read you had a very nice experience! With kind regards, Justine from PRA.

Answered on

A. Nonymous

StarStarStarStarStar
10/10

I had a wonderful time. The food was good. The rooms were warm.

Do you have any suggestions for improvement?
The showers would suddenly go very hot or very cold for a few seconds, but it wasn't a major problem.

Published on

Answer ICON EN

Thank you for your great review! Good to hear you had a wonderful time! We are aware of the problem with the showers, thank you.

Answered on

A. Nonymous

StarStarStarStarStar
10/10

good

Do you have any suggestions for improvement?
no

Published on

Answer ICON EN

Thank you very much for your great review score! We hope to see you again! With kind regards, Justine from PRA.

Answered on

A. Nonymous

StarStarEmpty starEmpty starEmpty star
4/10

It is each time a reduction of the personell freedom.

Do you have any suggestions for improvement?
For a stay of SEVEN days: Bowling OR Shiatsu Massage OR TEN days is quite to much, to wait for these activities. It is very good, to avoid to much depressing time. When will the table-tennis be opened for each day.

Published on

Answer ICON EN

Good afternoon, thank you for you review. I can imagine more activities would be fun. We will discuss this during our monthly meeting. The garden with table-tennis has opened last week! We hope to see you again for a table-tennis game! With kind regards, Justine from PRA.

Answered on

A. Nonymous

StarStarStarEmpty starEmpty star
6/10

Very nice employees, but sometimes to strict, I did not come late medication was in time but got a money penalty because 1 minute there and not 2 before. Money penalty is too high. The payment of pra studies is very low in comparison to for example German studies and then you get additionally high penalties. Penalties can be lower. The dinner is nice and I liked it that we can choose the dinner. But breakfast and lunch always toast bread, I did not like that. For volunteers who stay several weeks in a study, food is very important. Also volunteers should get the possibility to go on the balcony. I wont come back because of the low payment and the high penalties.

Do you have any suggestions for improvement?
Not so high penalties and not so sudden. The money is too low. More people would stay there for a long study, if the payment would be better.

Published on

Answer ICON EN

Good morning, thank you for your review. Sorry to hear you received a money penalty so suddenly. We have regulations to stick to. I can image the payment was low. Recently we have increased the daily payment. So now, in general, the compensation lies between € 121 and € 227 per day. Furthermore, now you can choose for yogurts with muesli for breakfast as well! So a little more variation. Despite your review, we hope to see you again. With kind regards, Justine from PRA.

Answered on

A. Nonymous

StarStarStarStarStar
10/10

As different times before in Zuidlaren and at the old position before besides the university clinic in Groningen, it was very fine and organised. In my special case, I again want to say thank you for the allowance to stay longer a few days, until my train was starting back home. I hope to take part again another time for elder vrijwilligers.

Do you have any suggestions for improvement?
Everybody was friendly and nice. In my mind is nothing that could be better done.

Published on

Answer ICON EN

Hello Thomas, thank you for your positive review! Great to hear you had a fine time in our new research center! Nice to have good memories as well from Zuidlaren and the University Clinic. You are very welcome, we hope to see you again another time! With kind regards, Justine from PRA.

Answered on

Reviews

ICON EN collects company reviews at Feedback Company. The company collects reviews independently.

ICON EN has achieved the following results:

  • checkAverage score: 8.3/10
  • check22 collected reviews
  • checkFirst review written on 21 September 2018

ICON EN

PRA is a specialist in drug research that works with volunteers. The volunteers in the studies are healthy people, but sometimes patients as well. PRA's doctors and researchers investigate the effects of new or improved drugs as well as any side effects these may have. Extensive research on people is a compulsory step in the development of drugs. A new drug can only be launched onto the market after multiple studies with positive results.

Contact

ICON EN

Paterswoldseweg 813

9728 BM Groningen

Reliable and transparent

To provide an optimal customer experience, listening to your customers is essential. That is why we continuously measure experiences at Feedback Company. We ask the right question, to the right person, at the right time. Measuring experiences is key. Our research focuses on Customer Experience (CX), Product Experience (PX) en Employee Experience (EX).

Feedback Company collects feedback with verified data from its customers. The company is committed to fighting fake reviews and verifies the origin of the reviews.Click here for more information about Feedback Company’s review policy and how the review page is created.

Data Pro Code
MOA Fair Data keurmerk
Feedback Company
Google Review Partner
Elemental Water Foundation