Feedback Company

Selfdrive4x4.com

9.4 /10

StarStarStarStarHalf star

18 reviewsWrite review

checkbox100% recommends Selfdrive4x4.com!

After sales
StarStarStarStarHalf star
8.6/10
Customer-friendly
StarStarStarStarStar
9.6/10
Delivery speed
StarStarStarStarHalf star
9.4/10
18 reviews

A. Nonymous

StarStarStarStarStar
10/10

The service provided by Slefdrive 4x4 (specifically, Hans) could not have been better. He was patient with our many questions, quick at solving the multiple issues that arose from airlines changing our flights, listened to our requests, and delivered the experience we were looking for; drives away from the crowds, tons of sites to immerse ourselves in the majestic nature of Namibia and Botswana, and peace of mind that we had backup when the unavoidable challenges of traveling during Covid. Hans's experience and knowledge of both countries were instrumental in creating a perfect route for our month-long self-drive in Namibia and Botswana.

Strengths
-Clarity of information (prices, what was included,routes, etc) -Super well-organized site to find info relevant to our trip/ -Delivered the kind of trip we were looking for: Hans listened to our priorities. -Fair prices. -Fast response time. -Easy to get ahold of someone to help us when we encountered challenges.
Improvements or suggestions
The areas of improvement we encountered through our month-long journey don't have anything to do with Selfdrive 4x4 as a company but with the reality of traveling during Covid. A couple of the B&B's could have been a bit cleaner and offer better food, but we understand that the travel industry is struggling and it might be hard for some to keep up the "lights on" when there was almost no tourist.
Product of service:
Month long self drive in Namibia & Botswana

Published on

A. Nonymous

StarStarStarStarHalf star
9/10

Selfdrive4x4.com provided an itinerary and helped me choose the trip and features that suited me best. They did all the work regarding booking accommodations and keep me informed all along the way. When I encountered minor problems with my vehicle during the trip, the insurance company chosen was responsive and helped resolve the issue quickly. When there was a minor issue with one of my bookings, they booked an alternative location and informed me via text message.

Strengths
I like the shared dropbox folder with files that I could review as they added and updated them. They were very responsive when I wrote questions and asked advice. The standard 22 day itinerary offered a varied and interesting tour of the country.
Improvements or suggestions
I would have liked the option for more discussion before making a choice of itinerary, perhaps with an option of extending the entire trip by spending more time in one location or another. The web site does indicate that this is possible, but when I asked questions about it via email, the person I corresponded with did not pick up on it. In the end, I think the 22 day self-drive tour suited me well, so I am not disappointed, although I might have extended my trip by a few days if we had discussed this possibility more during the booking process.
Product of service:
22 day self-drive safari Namibia

Published on

A. Nonymous

StarStarStarStarStar
10/10

I quickly got an answer to my request for planning a trip. Most other travel agencies surveyed didn't even come forward. We were able to adapt a tour already offered according to our ideas.

Strengths
Communication was usually also possible in German. My questions were answered competently.
Improvements or suggestions
The guidebook would have been better in German.
Product of service:
Tour in Botswana and Namibia

Published on

A. Nonymous

StarStarStarStarStar
10/10

Very professional, encouraging, helpful and friendly information, advices and support!!!

Strengths
Professional, friendly, encouraging, very helpful, great support!
Improvements or suggestions
Service is great!
Product of service:
Self drive safari route, car rental and campsite booking! We were very satisfied.

Published on

A. Nonymous

StarStarStarStarEmpty star
8/10

Fast and quick response during ordering. All well prepared, lots of info on the drop box. Bookings were correct. Very nice camping spots , like Kubu island and Khwai. No negative experience related to your organization

Improvements or suggestions
Maybe more info on the touristic level of the parks to visit. Chobe is extremely touristic, if we knew this in advance we were never traveled to there.
Strengths
Lot of knowledge of Botswana campsites and NP. Well prepared info packages
Product of service:
Selfdrive botswana

Published on

A. Nonymous

StarStarStarStarStar
10/10

Namibia/Botswana Reise

Improvements or suggestions
Weiter so
Strengths
Perfekte Organisation und Tipps
Product of service:
Reiseroute und Lodge-/Campsitebuchungen

Published on

A. Nonymous

StarStarStarStarStar
10/10

It was an realy good experince and they are skillfull to plan and quick response whith answers.

Strengths
Good knowledge of Africa and the countrys there. What to visit and plan the trip so it suits the customer. Quick response when you have questions.
Product of service:
Namibia/Botswana tour

Published on

A. Nonymous

StarStarStarStarEmpty star
8/10

Very good

Strengths
My question goes are direct to the owner.
Product of service:
Car rental and bookings on an Botswana selfdrive Trip.

Published on

A. Nonymous

StarStarStarStarStar
10/10

Perfect, I would recommend it to everybody to work together with it.

Improvements or suggestions
Right know for my use it was perfect. Espacially i am not next door, and just worked togehter via internet and phone.
Strengths
Frindly people, very fast in answering questions, high knowlede about the things you need at your destination and for a 4x4 driving holiday. easy to comunicate with,
Product of service:
Selfdrive4x4 tour

Published on

A. Nonymous

StarStarStarStarEmpty star
8/10

very friendly and polite

Strengths
car was in a good condition, the man who gave us the car described everything very good
Improvements or suggestions
there was only one cup on the ventils of the tyre, so we had a bit of a problem to handle the compressor because of the mud in the ventils
Product of service:
Hilux toyota Camping car

Published on

A. Nonymous

StarStarStarStarStar
10/10

Excellent from start to finish. We were well prepared for the trip, and everything was as advertised

Product of service:
Trip planning and vehicle rental

Published on

A. Nonymous

StarStarStarStarEmpty star
8/10

Direct an personal communication

Improvements or suggestions
The communication with the partner could perhaps been improved. (But I don't know how.)
Strengths
look above
Product of service:
Buscamper and campsites

Published on

A. Nonymous

StarStarStarStarStar
10/10

We had a quite good experience with a committed, responsive and serviceable team.

Strengths
Responsiveness, dedication, and a good knowledge of lodging options on the field.
Improvements or suggestions
Focusing on 4x4 cars fitted with a snorkel would be much welcome. This equipment should be a total must. Better advice on the driving conditions in some areas that could be tricky, like the Khwai river area. Maybe suggesting customers to try and find other people to drive through those areas with in order to make sure they're not getting stuck anywhere alone, which could quite easily happen in the Khwai river area. We'd suggest also to complement the provided equipment with a kindle filled with content explaining the specifics - and notably the geological ones of Namibia, but also maybe historical, social and political - of the areas to be driven through.
Product of service:
Selfdrive through Namibia and Botswana

Published on

A. Nonymous

StarStarStarStarStar
10/10

Perfect organization of the trip for selfdrivers.

Strengths
Very easy handling, good communication
Product of service:
Selfdrive trip for a family through Namibia (Westcoast South Africa) for 31 days

Published on

A. Nonymous

StarStarStarStarStar
10/10

Namibia and Botswana August 2016 with Selfdrive Safari (2 adults 1 kid) incl. through Chobe and Moremi NP booked in march 2016: Selfdrive 4x4 was the only travel agency which was able to book the campsites in Chobe and Moremi only a few month before we startet the trip. The contact to Hans Schoelink was close all the time and all the questions we had have been answered. The trip was very good organized and the gps was very helpful. We had a great time and I would book again

Strengths
Immediate and helpful answer to all of our questions, very trustable, 100 % recomendation
Improvements or suggestions
The 4x4 Toyota Hillux was planned to have a double tank for long distance and helpful equipment - unfortunately the hire company couldn't provide us with such a car. Was it not booked ? The website of Selfdrive 4x4 says, that the company only uses such cars. Since we got extra cannisters and did not get into troubles it worked well, otherwise I do not know what had happend if we got stucked into deep sand.
Product of service:
Namibia/Botswana Selfdrive Safari

Published on

Reviews

Selfdrive4x4.com collects company reviews at Feedback Company. The company collects reviews independently.

Selfdrive4x4.com has achieved the following results:

  • checkAverage score: 9.4/10
  • check18 collected reviews
  • checkFirst review written on 12 October 2016

Selfdrive4x4.com

Discover for yourself the most beautiful places and most fascinating animals of Africa in a 4×4. Experience the freedom and select your favourite adventure. Selfdrive4x4.com offers various complete 4×4 safari trips. Our many years of self-drive experience ensure the perfect travel offer, with optimal itineraries and favourable prices. Our most popular destinations are Botswana, Namibia, and South Africa.

Contact

Selfdrive4x4.com

Noorderweg 2

1221 AA Hilversum

Reliable and transparent

To provide an optimal customer experience, listening to your customers is essential. That is why we continuously measure experiences at Feedback Company. We ask the right question, to the right person, at the right time. Measuring experiences is key. Our research focuses on Customer Experience (CX), Product Experience (PX) en Employee Experience (EX).

Feedback Company collects feedback with verified data from its customers. The company is committed to fighting fake reviews and verifies the origin of the reviews.Click here for more information about Feedback Company’s review policy and how the review page is created.

Data Pro Code
MOA Fair Data keurmerk
Feedback Company
Google Review Partner
Elemental Water Foundation
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passives00%
promoters00%
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0
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Net Promoter Score (NPS)=% Promoters - % Detractors

After sales
StarStarStarStarHalf star
8.6/10
Customer-friendly
StarStarStarStarStar
9.6/10
Delivery speed
StarStarStarStarHalf star
9.4/10
18 reviews

A. Nonymous

StarStarStarStarStar
10/10

The service provided by Slefdrive 4x4 (specifically, Hans) could not have been better. He was patient with our many questions, quick at solving the multiple issues that arose from airlines changing our flights, listened to our requests, and delivered the experience we were looking for; drives away from the crowds, tons of sites to immerse ourselves in the majestic nature of Namibia and Botswana, and peace of mind that we had backup when the unavoidable challenges of traveling during Covid. Hans's experience and knowledge of both countries were instrumental in creating a perfect route for our month-long self-drive in Namibia and Botswana.

Strengths
-Clarity of information (prices, what was included,routes, etc) -Super well-organized site to find info relevant to our trip/ -Delivered the kind of trip we were looking for: Hans listened to our priorities. -Fair prices. -Fast response time. -Easy to get ahold of someone to help us when we encountered challenges.
Improvements or suggestions
The areas of improvement we encountered through our month-long journey don't have anything to do with Selfdrive 4x4 as a company but with the reality of traveling during Covid. A couple of the B&B's could have been a bit cleaner and offer better food, but we understand that the travel industry is struggling and it might be hard for some to keep up the "lights on" when there was almost no tourist.
Product of service:
Month long self drive in Namibia & Botswana

Published on

A. Nonymous

StarStarStarStarHalf star
9/10

Selfdrive4x4.com provided an itinerary and helped me choose the trip and features that suited me best. They did all the work regarding booking accommodations and keep me informed all along the way. When I encountered minor problems with my vehicle during the trip, the insurance company chosen was responsive and helped resolve the issue quickly. When there was a minor issue with one of my bookings, they booked an alternative location and informed me via text message.

Strengths
I like the shared dropbox folder with files that I could review as they added and updated them. They were very responsive when I wrote questions and asked advice. The standard 22 day itinerary offered a varied and interesting tour of the country.
Improvements or suggestions
I would have liked the option for more discussion before making a choice of itinerary, perhaps with an option of extending the entire trip by spending more time in one location or another. The web site does indicate that this is possible, but when I asked questions about it via email, the person I corresponded with did not pick up on it. In the end, I think the 22 day self-drive tour suited me well, so I am not disappointed, although I might have extended my trip by a few days if we had discussed this possibility more during the booking process.
Product of service:
22 day self-drive safari Namibia

Published on

A. Nonymous

StarStarStarStarStar
10/10

I quickly got an answer to my request for planning a trip. Most other travel agencies surveyed didn't even come forward. We were able to adapt a tour already offered according to our ideas.

Strengths
Communication was usually also possible in German. My questions were answered competently.
Improvements or suggestions
The guidebook would have been better in German.
Product of service:
Tour in Botswana and Namibia

Published on

A. Nonymous

StarStarStarStarStar
10/10

Very professional, encouraging, helpful and friendly information, advices and support!!!

Strengths
Professional, friendly, encouraging, very helpful, great support!
Improvements or suggestions
Service is great!
Product of service:
Self drive safari route, car rental and campsite booking! We were very satisfied.

Published on

A. Nonymous

StarStarStarStarEmpty star
8/10

Fast and quick response during ordering. All well prepared, lots of info on the drop box. Bookings were correct. Very nice camping spots , like Kubu island and Khwai. No negative experience related to your organization

Improvements or suggestions
Maybe more info on the touristic level of the parks to visit. Chobe is extremely touristic, if we knew this in advance we were never traveled to there.
Strengths
Lot of knowledge of Botswana campsites and NP. Well prepared info packages
Product of service:
Selfdrive botswana

Published on

A. Nonymous

StarStarStarStarStar
10/10

Namibia/Botswana Reise

Improvements or suggestions
Weiter so
Strengths
Perfekte Organisation und Tipps
Product of service:
Reiseroute und Lodge-/Campsitebuchungen

Published on

A. Nonymous

StarStarStarStarStar
10/10

It was an realy good experince and they are skillfull to plan and quick response whith answers.

Strengths
Good knowledge of Africa and the countrys there. What to visit and plan the trip so it suits the customer. Quick response when you have questions.
Product of service:
Namibia/Botswana tour

Published on

A. Nonymous

StarStarStarStarEmpty star
8/10

Very good

Strengths
My question goes are direct to the owner.
Product of service:
Car rental and bookings on an Botswana selfdrive Trip.

Published on

A. Nonymous

StarStarStarStarStar
10/10

Perfect, I would recommend it to everybody to work together with it.

Improvements or suggestions
Right know for my use it was perfect. Espacially i am not next door, and just worked togehter via internet and phone.
Strengths
Frindly people, very fast in answering questions, high knowlede about the things you need at your destination and for a 4x4 driving holiday. easy to comunicate with,
Product of service:
Selfdrive4x4 tour

Published on

A. Nonymous

StarStarStarStarEmpty star
8/10

very friendly and polite

Strengths
car was in a good condition, the man who gave us the car described everything very good
Improvements or suggestions
there was only one cup on the ventils of the tyre, so we had a bit of a problem to handle the compressor because of the mud in the ventils
Product of service:
Hilux toyota Camping car

Published on

A. Nonymous

StarStarStarStarStar
10/10

Excellent from start to finish. We were well prepared for the trip, and everything was as advertised

Product of service:
Trip planning and vehicle rental

Published on

A. Nonymous

StarStarStarStarEmpty star
8/10

Direct an personal communication

Improvements or suggestions
The communication with the partner could perhaps been improved. (But I don't know how.)
Strengths
look above
Product of service:
Buscamper and campsites

Published on

A. Nonymous

StarStarStarStarStar
10/10

We had a quite good experience with a committed, responsive and serviceable team.

Strengths
Responsiveness, dedication, and a good knowledge of lodging options on the field.
Improvements or suggestions
Focusing on 4x4 cars fitted with a snorkel would be much welcome. This equipment should be a total must. Better advice on the driving conditions in some areas that could be tricky, like the Khwai river area. Maybe suggesting customers to try and find other people to drive through those areas with in order to make sure they're not getting stuck anywhere alone, which could quite easily happen in the Khwai river area. We'd suggest also to complement the provided equipment with a kindle filled with content explaining the specifics - and notably the geological ones of Namibia, but also maybe historical, social and political - of the areas to be driven through.
Product of service:
Selfdrive through Namibia and Botswana

Published on

A. Nonymous

StarStarStarStarStar
10/10

Perfect organization of the trip for selfdrivers.

Strengths
Very easy handling, good communication
Product of service:
Selfdrive trip for a family through Namibia (Westcoast South Africa) for 31 days

Published on

A. Nonymous

StarStarStarStarStar
10/10

Namibia and Botswana August 2016 with Selfdrive Safari (2 adults 1 kid) incl. through Chobe and Moremi NP booked in march 2016: Selfdrive 4x4 was the only travel agency which was able to book the campsites in Chobe and Moremi only a few month before we startet the trip. The contact to Hans Schoelink was close all the time and all the questions we had have been answered. The trip was very good organized and the gps was very helpful. We had a great time and I would book again

Strengths
Immediate and helpful answer to all of our questions, very trustable, 100 % recomendation
Improvements or suggestions
The 4x4 Toyota Hillux was planned to have a double tank for long distance and helpful equipment - unfortunately the hire company couldn't provide us with such a car. Was it not booked ? The website of Selfdrive 4x4 says, that the company only uses such cars. Since we got extra cannisters and did not get into troubles it worked well, otherwise I do not know what had happend if we got stucked into deep sand.
Product of service:
Namibia/Botswana Selfdrive Safari

Published on

Reviews

Selfdrive4x4.com collects company reviews at Feedback Company. The company collects reviews independently.

Selfdrive4x4.com has achieved the following results:

  • checkAverage score: 9.4/10
  • check18 collected reviews
  • checkFirst review written on 12 October 2016

Selfdrive4x4.com

Discover for yourself the most beautiful places and most fascinating animals of Africa in a 4×4. Experience the freedom and select your favourite adventure. Selfdrive4x4.com offers various complete 4×4 safari trips. Our many years of self-drive experience ensure the perfect travel offer, with optimal itineraries and favourable prices. Our most popular destinations are Botswana, Namibia, and South Africa.

Contact

Selfdrive4x4.com

Noorderweg 2

1221 AA Hilversum

Reliable and transparent

To provide an optimal customer experience, listening to your customers is essential. That is why we continuously measure experiences at Feedback Company. We ask the right question, to the right person, at the right time. Measuring experiences is key. Our research focuses on Customer Experience (CX), Product Experience (PX) en Employee Experience (EX).

Feedback Company collects feedback with verified data from its customers. The company is committed to fighting fake reviews and verifies the origin of the reviews.Click here for more information about Feedback Company’s review policy and how the review page is created.

Data Pro Code
MOA Fair Data keurmerk
Feedback Company
Google Review Partner
Elemental Water Foundation