Feedback Company

The ShoeCare-Shop International

9.3 /10

StarStarStarStarHalf star

994 reviewsWrite review

checkbox98% recommends The ShoeCare-Shop International!

After sales
StarStarStarStarHalf star
9/10
Customer-friendly
StarStarStarStarHalf star
9.4/10
Delivery speed
StarStarStarStarHalf star
9/10
994 reviews

A. Nonymous

StarStarStarStarHalf star
9/10

Good. However, I did not receive a shipping e-mail.

Strengths
Good products and nice packaging

Published on

A. Nonymous

StarStarStarStarStar
10/10

Excellent

Published on

A. Nonymous

Half starEmpty starEmpty starEmpty starEmpty star
1/10

I still haven’t received my goods?

Strengths
Decent website

Published on

Answer The ShoeCare-Shop International

Hi Seán, Thank you for your message (review) letting us know your package has not been delivered yet. We were unaware. We will contact FedEx immediately to try to resolve the issue. If you have any follow up questions please feel free to contact our customer care team so we can help you more effectively.

Answered on

A. Nonymous

StarStarStarStarHalf star
9/10

They offer great products at good prices.

Strengths
Customer service

Published on

A. Nonymous

StarStarStarHalf starEmpty star
7/10

My experience was a nice one. Excellent customer service, very responsive, friendly and proactive. The received products were a bit of a lower quality than I expected, but still good. For example, the brushes lose hair when usingt them and the wooden boxes had remaining sawdust inside.

Strengths
Customer oriented attitude. Some highquality products.

Published on

Answer The ShoeCare-Shop International

Hello, Thank you for your feedback! That is unfortunate to hear. Usually, our brushes do not shed any hairs, but in the rare cases they do it usually stops after 1-2 shoe shine sessions. If it does not stop, please contact our customer service and we will take care of that for you. It is also unfortunate to hear the boxes contained sawdust. We are not sure why that is. Kind regards, Donny Customer service The ShoeCare-Shop

Answered on

A. Nonymous

StarStarStarStarStar
10/10

not received product yet

Strengths
none found

Published on

A. Nonymous

StarStarStarStarEmpty star
8/10

great, but link to parcel tracker was broken

Strengths
good products, great descriptions

Published on

Answer The ShoeCare-Shop International

Hello Antonio, Thank you for letting us know your tracking link did not work. We are fixing the issue as we speak. Thanks again for ordering with us. Let us know if you have any questions regarding the products. Kind regards, Donny Brom

Answered on

A. Nonymous

StarStarStarStarStar
10/10

Perfect

Strengths
Great products, quick delivery

Published on

A. Nonymous

StarStarStarStarStar
10/10

Unfortunately my order was not correct, however the after sales communication I received was excellent and very prompt. I am happy to continue shopping here.

Strengths
Good website. Clear ordering. Good communication and after sales service back up.

Published on

A. Nonymous

StarStarStarStarStar
10/10

Excellent

Strengths
I made two orders on the same day and they consolidated into one and refunded the 2nd postage and packing amount; all off their own initiatve

Published on

A. Nonymous

StarStarStarStarStar
10/10

Great service indeed.

Strengths
Good range of products and affordable prices

Published on

A. Nonymous

StarStarStarStarEmpty star
8/10

Good price and good quality of the products. Really happy with it!

Strengths
Nice specialized shop.

Published on

A. Nonymous

StarStarStarStarHalf star
9/10

Excellent service. For Saphir products, prices are a 10-30 cts higher than in other shops, but you have a very large selection of products to choose from -not only for shoes. Also, they have a very quick and effective After Sales Service (My helper: Peter de Jongh de Leeuw)

Strengths
Sleek design, broad product range, good advice under most Shoe-Products...

Published on

A. Nonymous

StarStarStarStarStar
10/10

Lovely products, quick delivery.

Strengths
N/A

Published on

A. Nonymous

StarStarStarStarStar
10/10

Professional

Strengths
No main weaknesses

Published on

Reviews

The ShoeCare-Shop International collects company reviews at Feedback Company. The company collects reviews independently.

The ShoeCare-Shop International has achieved the following results:

  • checkAverage score: 9.3/10
  • check994 collected reviews
  • checkFirst review written on 9 July 2012

The ShoeCare-Shop International

For shoe trees, shoe polish, shoe valets, The ShoeCare-Shop is the place to be. The online specialist for cedar shoe trees and luxury shoe care products by Saphir Médaille d'Or.

Contact

The ShoeCare-Shop International

Tolstraat 186hs

1074VN Amsterdam

Reliable and transparent

To provide an optimal customer experience, listening to your customers is essential. That is why we continuously measure experiences at Feedback Company. We ask the right question, to the right person, at the right time. Measuring experiences is key. Our research focuses on Customer Experience (CX), Product Experience (PX) en Employee Experience (EX).

Feedback Company collects feedback with verified data from its customers. The company is committed to fighting fake reviews and verifies the origin of the reviews.Click here for more information about Feedback Company’s review policy and how the review page is created.

Data Pro Code
MOA Fair Data keurmerk
Feedback Company
Google Review Partner
Elemental Water Foundation
detractors00%
passives00%
promoters00%
sadface
0
sadface
1
sadface
2
sadface
3
sadface
4
sadface
5
sadface
6
neutralface
7
neutralface
8
happyface
9
happyface
10

Net Promoter Score (NPS)=% Promoters - % Detractors

After sales
StarStarStarStarHalf star
9/10
Customer-friendly
StarStarStarStarHalf star
9.4/10
Delivery speed
StarStarStarStarHalf star
9/10
994 reviews

A. Nonymous

StarStarStarStarHalf star
9/10

Good. However, I did not receive a shipping e-mail.

Strengths
Good products and nice packaging

Published on

A. Nonymous

StarStarStarStarStar
10/10

Excellent

Published on

A. Nonymous

Half starEmpty starEmpty starEmpty starEmpty star
1/10

I still haven’t received my goods?

Strengths
Decent website

Published on

Answer The ShoeCare-Shop International

Hi Seán, Thank you for your message (review) letting us know your package has not been delivered yet. We were unaware. We will contact FedEx immediately to try to resolve the issue. If you have any follow up questions please feel free to contact our customer care team so we can help you more effectively.

Answered on

A. Nonymous

StarStarStarStarHalf star
9/10

They offer great products at good prices.

Strengths
Customer service

Published on

A. Nonymous

StarStarStarHalf starEmpty star
7/10

My experience was a nice one. Excellent customer service, very responsive, friendly and proactive. The received products were a bit of a lower quality than I expected, but still good. For example, the brushes lose hair when usingt them and the wooden boxes had remaining sawdust inside.

Strengths
Customer oriented attitude. Some highquality products.

Published on

Answer The ShoeCare-Shop International

Hello, Thank you for your feedback! That is unfortunate to hear. Usually, our brushes do not shed any hairs, but in the rare cases they do it usually stops after 1-2 shoe shine sessions. If it does not stop, please contact our customer service and we will take care of that for you. It is also unfortunate to hear the boxes contained sawdust. We are not sure why that is. Kind regards, Donny Customer service The ShoeCare-Shop

Answered on

A. Nonymous

StarStarStarStarStar
10/10

not received product yet

Strengths
none found

Published on

A. Nonymous

StarStarStarStarEmpty star
8/10

great, but link to parcel tracker was broken

Strengths
good products, great descriptions

Published on

Answer The ShoeCare-Shop International

Hello Antonio, Thank you for letting us know your tracking link did not work. We are fixing the issue as we speak. Thanks again for ordering with us. Let us know if you have any questions regarding the products. Kind regards, Donny Brom

Answered on

A. Nonymous

StarStarStarStarStar
10/10

Perfect

Strengths
Great products, quick delivery

Published on

A. Nonymous

StarStarStarStarStar
10/10

Unfortunately my order was not correct, however the after sales communication I received was excellent and very prompt. I am happy to continue shopping here.

Strengths
Good website. Clear ordering. Good communication and after sales service back up.

Published on

A. Nonymous

StarStarStarStarStar
10/10

Excellent

Strengths
I made two orders on the same day and they consolidated into one and refunded the 2nd postage and packing amount; all off their own initiatve

Published on

A. Nonymous

StarStarStarStarStar
10/10

Great service indeed.

Strengths
Good range of products and affordable prices

Published on

A. Nonymous

StarStarStarStarEmpty star
8/10

Good price and good quality of the products. Really happy with it!

Strengths
Nice specialized shop.

Published on

A. Nonymous

StarStarStarStarHalf star
9/10

Excellent service. For Saphir products, prices are a 10-30 cts higher than in other shops, but you have a very large selection of products to choose from -not only for shoes. Also, they have a very quick and effective After Sales Service (My helper: Peter de Jongh de Leeuw)

Strengths
Sleek design, broad product range, good advice under most Shoe-Products...

Published on

A. Nonymous

StarStarStarStarStar
10/10

Lovely products, quick delivery.

Strengths
N/A

Published on

A. Nonymous

StarStarStarStarStar
10/10

Professional

Strengths
No main weaknesses

Published on

Reviews

The ShoeCare-Shop International collects company reviews at Feedback Company. The company collects reviews independently.

The ShoeCare-Shop International has achieved the following results:

  • checkAverage score: 9.3/10
  • check994 collected reviews
  • checkFirst review written on 9 July 2012

The ShoeCare-Shop International

For shoe trees, shoe polish, shoe valets, The ShoeCare-Shop is the place to be. The online specialist for cedar shoe trees and luxury shoe care products by Saphir Médaille d'Or.

Contact

The ShoeCare-Shop International

Tolstraat 186hs

1074VN Amsterdam

Reliable and transparent

To provide an optimal customer experience, listening to your customers is essential. That is why we continuously measure experiences at Feedback Company. We ask the right question, to the right person, at the right time. Measuring experiences is key. Our research focuses on Customer Experience (CX), Product Experience (PX) en Employee Experience (EX).

Feedback Company collects feedback with verified data from its customers. The company is committed to fighting fake reviews and verifies the origin of the reviews.Click here for more information about Feedback Company’s review policy and how the review page is created.

Data Pro Code
MOA Fair Data keurmerk
Feedback Company
Google Review Partner
Elemental Water Foundation